Testimonials

Testimonials

Below are just a few of the kind notes from clients, caregivers, and referral partners, that we’ve received over the years, which attest to our excellent service. If you would like to leave us feedback, visit our contact us page!

“The caregiver who accompanied our client today was stellar. We see people all day, every day, and we have not seen a caregiver as attentive as her to the needs of the client. This caregiver is a keeper and should be recognized for going above and beyond for the client.”

-Happy Nurse Practitioner, 2025

“I wanted to take the time to let you know how pleased and impressed I am with the excellent care your team is providing for Maureen and Pete. I was able to visit for two weeks, and I got to know each individual caregiver. They are a devoted, caring group. They gave me many suggestions for me to help them provide exceptional care. Being 3,000 miles away, it is comforting to know Maureen and Pete are getting such good care. I want to recognize Emery, Marc, Tony, Melissa, Dominic, Kasey, and Haley for their dedication. Please pass my sincere thanks to all. I also want to thank you also for all your help and understanding. I can rest easier knowing Pete and Maureen are in excellent hands.”

-Family Member of Client, 2025

“I also want to mention that Angela is an excellent caregiver! The client is doing very well right now and I do think it’s in part thanks to Angela’s consistency and advocacy.”

-Happy Case Manager of Client, 2025

“I love Hope. I am very OCD so I schedule things in my life and have certain patterns of doing things, and she is the same way. She was very open to my way of doing things and within the first week she had a schedule of doing things, which brought me a lot of ease. It brings me a sense of peace and relief because I know that on this day, this will be done. She is always very open if I have extra things that need to be cleaned such as the microwave.”

-Happy Client, 2025

“Emery is the best, the most incredible caregiver. I gave her a list of things because I was sick in bed. I got up when it was time for her to leave, walked around, and I was stunned, she was still working! No one has ever made me giddy with happiness. I will change anything for her to come back if she didn’t enjoy her time! I hope very much that she will come back but I don’t want to burn her out. I totally trust her to do everything and get it done and it will be great! I looked around and said ‘Good Lord this is how I used to do!'”

-Happy Client, 2025

“Judi was amazing. She noticed my mom wasn’t feeling well. She went above and beyond. Judi is the best caregiver my mom has had.”

-Happy Daughter of Client, 2025

“I just wanted to say thank you again for making my Mom’s wishes come true and be able to come home. All your staff were great. Dad and I wanted to especially thank Maddy and Brintney we spent a lot of time with them and they were very caring for my Mom. Just wanted to thank them again and let them know Mom’s passing was very peaceful with Dad and I right there.”

-Happy Son of Client, 2025

“I wanted to send in a recommendation for my caregiver, Gwen. She is always punctual, very courteous, accommodating and hard working (cleaning, cooking, etc.). She is a very nice lady. Thank you!”

-Happy Client, 2024

“We have been collaborating with Family Resource Home Care very well and we all appreciate the support from Client Care Supervisors Ericka and Disiree for staffing our clients. We are very thankful for their hard work and dedication and quick response to our senior community needed. I have known this company for such a long time.”

-Happy Community Partner, 2024

“I’m a Hospice nurse and we have a mutual patient. He’s been on hospice and he passed away today at 12:15 PM. I was there along with his caregiver. I talked with the family and they wanted his caregiver to stay there for her shift because she was amazing. I have to say she was helping the family and she helped me do a bed bath for the patient after he passed and she’s very good so I want to give her a good review.”

-Hospice Nurse of Client, 2024

“I can’t tell you how much I appreciate you guys. I just want to acknowledge how hard you guys work for us. And thank you very much. That’s it. Thanks so much!”

-Daughter of Client, 2024

“To the caregiver that helps my client, thank you so much for all that you do for not only that client, but all clients as well as you, Desiree and your entire organization. Thank you so much for the services you provide. We couldn’t do our jobs without you and the clients wouldn’t be where they are without your guys services either.”

-Case Manager of Client, 2024

“I just wanted to follow up with how well Isamani is doing and the outstanding job she did while I was out of the country. While I was gone my brother’s anxiety level was extremely high. Isamani was able to handle it and keep him under control. This not an easy task to do. My brother tends to hyper focus on items and can drive a person crazy. She was also able to get his medication refilled which was a challenge due to switching doctors from Auburn to Yakima. When I got backmy brother’s only complaint was that he was told no on getting coffee everyday. The only reason he could not get coffee out everyday is due to directions from me. If you know my brother you would know he normally has a lot of complaints about his caregivers. Often tells me that they do not respect him or that they treat him like less of a person. He has never indicated this in regards to Isamani. Isamani handles her position with poise and understanding which highly impresses me especially given her age. Her dedication and work ethic is exemplary. Our family is extremely grateful that Isamani is now part of our home. We could not ask for a better care taker.”

-Sister of Client, 2024

“I wanted to take a moment to acknowledge what an amazing caregiver Abbi is for our client. I stopped by today to see the client, and Abbi and I chatted about how the client is doing. The client is not an easy person to work with. Abbi is very patient and respectful and clearly cares about what happens to the client.  I really appreciate knowing that she is on the job, and it makes me feel better knowing that this very vulnerable client has Abbi looking out for them. I really appreciate her.”

-Case Manager, 2024

“Thank you again and thanks to caregiver Lina for coming in to keep my dad company these past few weeks. She has really given me a peace of mind knowing he was in good hands and I appreciate her and to you all in the office so much!”

-Daughter of Client, 2024

“I wish to express my confidence in Destiny to be my caregiver. I am lucky to have been assigned, Destiny. Her care, prior training with persons on the Autism Spectrum before joining your company is fantastic. She and I work very well together. Destiny is always on time. She assists me with house cleaning, cooking, getting me to appointments, personal care, dressing (if needed), support with mobility issues, etc. Destiny is professional, yet she is also kind and empathetic. She listens and does not play emotional head games or sound like she is repeating or reading from a script. Destiny treats me with genuine respect and dignity. I am grateful to have Destiny apart of my care team. My quality of life has improved. Destiny is a gem and I highly reccomend her. ”

-Client, 2024

“Just wanted to tell you Angela how much I appreciate you answering all my questions today, it really helped me go in the right direction and to also thank my dad’s caregiver Griselda. She is so punctual, sweet, professional, has great common sense, and makes my dad’s day run smooth. We went to his Dr’s appointment, and she had my dad all ready and organized. When we got to the appointment, my dad introduced Griselda as his ‘Friend.'”

-Daughter of Client, 2024

“I wanted to take the time and say thank you to the team that has been taking care of my mom. Over the time I’ve gotten to speak with the management team and learned how much they care about clients and their families. It shines through with how well she has been taken care of lately by Rochelle. Mom praises her so much to me. Rochelle keeps things calm and afloat. I’m all the way down in San Jose and having Rochelle taking great care of mom keeps me at peace. They have a great time talking with each other. Mom has felt alone and having someone who can do the job and show immense care and watch over her seriously means so much to me.”

-Son of Client, 2024

“I went out for a quick visit with the clients this morning and I wanted to share that they had all good things to say about Family Resource Home Care, from their first contact to their in-home care services/caregiver. I did let them know that I chose the best, but provided all the compliments there after. Both caregivers are appreciated. The client reported improvement to his mental health since his caregiver started with him. I wanted to share that with you and your team get the praise deserved to remind you all that what you are doing matters!”

-Social Worker of Clients, 2024

“I am writing to express my sincere gratitude for the exceptional care provided by your caregiver to complete the client’s private-duty healthcare team. Their dedication and professionalism have significantly impacted the client’s day-to-day life. Their attention to detail, empathy, and commitment to their work has not gone unnoticed. They care for the client’s with grace and compassion and provide invaluable reassurance to the clients. The trust I have in them and both of you as supervisors allows me to breathe easier, knowing that the client is receiving the highest standard of care possible. Their filling in these last three weeks at the last minute has been wonderful. We deeply appreciate their contributions and look forward to continuing to work with you to ensure the best possible care for the client. With heartfelt thanks, Happy Guardian.”

-Guardian of Clients, 2024

“Other agencies just hire anyone who wants a job and they don’t communicate as well. I can tell that Family Resource is not just doing this for the money. They are one of the very best agencies we’ve ever dealt with. We are very impressed; they are proficient and professional, have excellent communication, and they provide substitutes when a caregiver can’t make it. The way they operate is the best that I have seen. The impact is huge. They have a lot of excellent caregivers and if there are any situations they respond quickly and appreciate our feedback. They also try to correct the issue right away. They’re available 12 hours a day so it’s a big deal to us and it does affect my wife’s daily experience. Most of them do a great job, everyone has different skills and attributes and they vary greatly. Even the ones who aren’t experienced are very willing to learn and they are compassionate. The communication has been excellent and they’re very quick to call us back if we call them. They are very professional people. They’re very receptive to the feedback we provide them about caregivers.”

-Spouse of Client, 2024

“Our family has been using Family Resource Home Care for over a year now to assist in the care of our mother. We have been fortunate to have the same outstanding caregiver, Kenna, in Walla Walla for that entire time period. Kenna has shown exemplary service. She takes amazing care of Mom all the while encouraging Mom’s independence. She fits right in with the family and helps Mom in so many ways. I love how they have become friends and are able to interact with each other with humor and caring. Mom loves Kenna! Kenna does a great job keeping Mom mentally stimulated with games, puzzles, conversation, and other activities. She takes Mom on fun outings to a museum, shopping, to paint ceramics, to walk in the park, out for lunch, out for coffee, and to holiday bazaars. Mom loves it all! After completing her Physical Therapy for balance and strength, Kenna has continued to be very faithful in helping Mom to maintain her exercise program. She makes it fun for Mom by adding music to exercise. This has helped Mom to maintain and even gain strength that is so important in keeping her safe and mobile. She no longer needs to rely on her walker to get around in the house! With our mother’s dementia, she needs prompts and help with a number of things. Kenna is always helpful and patient to help Mom maintain her independence as much as possible. We are so very thankful for Kenna and all she does for Mom. Her professionalism and caring demeanor mean the world to us. We could not ask for a better fit for Mom!”

-Family of Client, 2024

“I received my caregiver yesterday for the first time and I couldn’t be happier. She is the sweetest thing that I’ve met in a long time. I just want to say how happy I am and so thankful that you sent her because she’s gonna change my life. I just truly know it. And if all of your employees are like this, I’m sure that there are a lot of people in this apartment complex who would love your services because they’ve been having problems with that with their caregivers. And I don’t. I just, I’m so excited today. I just wanted to tell you, she is just perfect, wonderful person and thank you so much for getting us together. Bless you.”

– Client, 2023

“When service is exceptional, it warrants praise. You have a very special person on your staff — Judy, the primary caregiver in charge of caring for my mother-in-law who passed away in May. My mother-in-law had been discharged from the hospital — her prognosis only days to weeks to live. Her family was whirling as this shocking news propelled her into hospice care. Judy came to us in the final two weeks of my mother-in-law’s life. She was a godsend, keeping family afloat in a sea of sadness. Her professionalism, experience, and gentle manner, along with her commitment to make my mother-in-law’s final days the best possible — with both dignity and comfort — made her a true blessing. Judy had taken many people through the transition, starting with her own father, and found her callings to be ‘late stage dementia and end of life.’ Judy took charge of what needed to be done, be it administering medications, providing the recommend food and drink, giving regular bed baths — even massages! In no time, she had the house whipped into shape and spic and span. She took pride in saying that no patient would ‘fall on her watch.’ She went above and beyond to not only ten to my mother-in-law’s needs and wants, but to do it in a gentle and light-hearted manner that took account my mother-in-law’s fiercely independent personality. Judy’s work ethic is exceptional. She kept a daily journal, including any changes in my mother-in-law’s condition; what she ate; level and timing of meds. She worked in tandem with hospice team of doctors, nurses, and social workers, always calling if there were any questions or concerns, then recording their recommendations. With Judy it was actually like having a 24/7 hospice nurse. She is a CNA as well as ‘nurse delegate’ so could give medications as needed for pain, nausea, anxiety. She walked the fine line of giving just enough and not too much, as she knew how important is was for my mother-in-law to have family come and visit every day and be able to not only participate in the visit but do so in comfort. She always made sure my mother-in-law was ready for her visitors. Yet, she respected privacy and took a background role when they arrived. Judy’s presence was a stabilizing, calming, grounding force for a grieving family. She was our guiding light. Having been through end of life transitions multiple times, she knew exactly what to do, what signs to look for. As the days slipped by and death drew near, Judy softly told us what to expect and that peace and comfort were of the utmost importance. She reassured family about the necessity of increased medications at the end for a peaceful passing. It takes a special person to guide and counsel a family through losing a loved one, to ease their fears and anxiety. Judy was the angel who came into our lives just when we needed on most. May she be there for many families to come.”

– Client, 2022

“I don’t know how to put this strongly enough into words, how important Heidi has become in my mom’s life. My mom will call us in the early morning, confused and anxious, asking when Heidi will be coming. She doesn’t always remember Heidi’s name but she always remembers that she is a friend and has made such a difference in my Mom’s life. Our family could not be happier and we want your company to know this.”

– Client, 2020

“My dad was in his final days of life, and my brother and I were so frazzled and stressed about that we finally had to call for help. We wish that we had done it sooner. Thanks to the caregivers at Family Resource, we finally got to relax and just spend time with dad. We had the caregivers come in 24/7. The people knew what they were doing, and we especially liked the daytime person, Sam, who treated dad like a member of his own family. Thank you Family Resource (and thank you Sam) for taking care of my family.”

– Client, 2020

“As a former client of Family Resource, I would most certainly recommend them as a source of assistance with the daily requirements of recuperation at home. The assistants they provide are not only qualified and well-suited to, but pleasant and solicitous of, the client’s needs. I feel that my recuperation was well-attended to and, perhaps accelerated, by the concern of Family Resource Home Care.”

– Client 2019

“You exceeded my expectations… I am very thankful that I found your organization.”

– Client, 2019

“Your office was always kind and helpful whenever I called with questions or concerns.”

– Client, 2018

“Outstanding care from an outstanding caregiver! Prompt – Kind – Efficient – Lovely – Warm & Caring. Excellent! Very pleased with services.”

– Client, 2018

“We are very thankful for the competent and loving care that all the caregivers have given our Mom. Cascade has been very understanding in being flexible to arrange caregivers that blend well with both of our parents, who are 93, so that the best care can be given. As a health care professional myself, I highly recommend this agency for in-home care for your family members.”

– Client, 2016

“Our family has had Family Resources caregivers for 6 to 7 years now, and this company and its caregivers have been absolute lifesavers. We began by introducing caregivers to my Mom, who had dementia. The respite care allowed Dad a break and I think, saved his life. Two months after Mom died, Dad fell, and required 24/7 care. The caregivers all were focused on Dad’s welfare. Because of them, he was able to go back to part-time caregiving. Recently, Dad fell and broke his hip and has been back to 24/7 care again. This sounds like a calm, orderly set of events. In each case, I was looking for help in distress, and I was experiencing moments of silent panic, knowing I was not a qualified caregiver. The staff — have been phenomenal. I called up, sometimes with very little notice, and I had a schedule within a day. These folks really mobilized! They keep me up to date, they let me know if there is a concern, and they listen to my concerns and we work on a solution together. If I could give Family Resources Home Care 10 stars, I would!”

– Client, 2018

“”I want to thank Molly for being who she is, and I hope that our Family Resources family sees you through not only my eyes but OUR eyes. I’ve had many caregiver siblings speak about what I’m saying about Molly. I need Molly to know how vitally important it is to me that the genuine respect and love we have for her resonate and connect to her spirit. We are all grateful for Molly’s kindness, compassion, and understanding. She not only hears us but she sees us. We don’t feel judged or persecuted when we fall short, and sometimes find ourselves falling through. In fact, Molly has been a lifesaver for many of us. She’ll throw us a life preserver in the form of tools to better take care of ourselves. Each experience with Molly is a chance to grow. I truly believe and know that it’s because of who Molly is. Molly is Family Resources to us. Thank you, Molly, for all you do, but more importantly who you are. Your Family Resource family of caregivers and clients all thank you.”

-Caregiver, 2025

“I am deeply grateful for the opportunities for growth and development that I have experienced at Family Resource Home Care. Your guidance and support have been invaluable, and I will carry the lessons I’ve learned here with me throughout!”

-Caregiver, 2025

It’s just confirmation to me (because you’re the main one and had been almost the only one that served so many of us here in Lincoln City) that the one aspect myself and the others were correct about is how much we truly appreciate you for giving each of us individual undivided attention. We are grateful that you are extremely approachable, understanding, and compassionate about dealing with each circumstance and working on our behalf and the clients we are fortunate to serve. We are beyond blessed and grateful for you. You have made us love our new home with Family Resource. You and Tanya truly inspire us to do more and do whatever we can to serve other coworkers (and clients) who also have unexpected life situations arise. Thank you Molly! 😍”

-Caregiver, 2025

“We are grateful that you are extremely approachable, understanding and compassionate about dealing with each circumstance and working on our behalf and the clients we are fortunate to serve. We are beyond blessed and grateful for you. You have made us love our new home with Family Resources. Molly and Tonia truly inspire us to do more and do whatever we can to serve other coworkers and clients who also have unexpected life situations arise.”

-Caregiver, 2025

“I want to say that I have enjoyed working for Family Resource Home Care and am very sad to be leaving. I appreciate the efforts you have gone to give me a schedule and clients that work for me. I also appreciate the care and support you show all your staff. I feel like I have help available 24/7 and that I am never far from knowledgeable people and resources that can help me succeed. Thank you for the opportunity you have given me to work for your company.”

– Caregiver, 2024

“I am grateful for the communication and understanding of the office staff and customer service team. I’d like to give a should out to all the ladies in the office for their great attitudes.”

– Caregiver, 2023

“We have amazing supervisors, they do a wonderful job at making sure needs or issues are resolved and met quickly. Everyone is very helpful and nice. My questions are answered in a timely manner and I feel welcome. Heather has been very helpful with any questions I have and helped sort out my schedule when I had issues.”

– Caregiver, 2023

“FRHC is a company that cares, not only about the clients but the caregivers as well. Open communication, I would bet my next check that I could call the CEO if I had a concern and he would not only answer but help me seek the solution to my problem.”

– Caregiver, 2019

The Palouse office is incredible. Those ladies deserve a great deal of commendation for what they do. The atmosphere and culture of the company is great. I would highly recommend working here to a person wanting to work in this field. I felt very valued here.”

– Caregiver, 2018

“I have had such a wonderful time working here and have truly enjoyed the clients! Thank you so very much for the time and opportunity I had to work for such a great company.”

– Caregiver, 2020

“Thank you for being such wonderful ladies there in the Tri-Cities office. I always highly recommend your company. And I love the little birds you guys now have in the office. So all in all, you guys are amazing!”

– Caregiver, 2020

“The Spokane office was super helpful with scheduling needs and opportunities. They are very understanding and a pleasure to work with!”

– Caregiver, 2019

“FRHC is my all-time agency. It’s the only place I have worked and felt truly satisfied. The staff in Bellevue are awesome. Joyce and Celina did a great job ensuring that I got hours and had satisfaction with my clients. I hope to come back one day and work with this team once more!”

– Caregiver, 2019

“Now that I am at the end of my nursing school journey and am licensed as an RN, I wanted to give my notice that I will be leaving Family Resource. While it is bittersweet to leave, I wanted to express my immense gratitude for being such wonderful supervisors and making this one of the best jobs I’ve ever had! I truly appreciate your flexibility, support, and kindness and I will happily recommend the company to anyone, both caregivers and potential clients.”

– Caregiver, 2020

“Everyone I’ve talked with, for whatever reason and at whatever time of time, with Family Resource has been so very kind and understanding. It’s been such a difference compared to the company I left just prior to joining the team.

So thank you for being such wonderful ladies in the office. I always highly recommend your company. So all in all you guys are amazing!”

– Caregiver, 2020

“Thanks for meeting with me and my staff yesterday, thanks for your presentation and thanks for the lunch! It was time well spent by me and my staff. Family Resource Home Care provides a great service that we now know about and will talk about. The back of your business cards sum up well the services that you provide. I rarely, if ever, provide marketing materials and that sort of thing to my clientele, despite requests by various people and companies to have me do so. You are the exception. I would love to have a stack of business cards to hand out to particular clients when we meet with them about their estate planning needs and about the failing health of them or their family members. We look forward to spreading the word about the great services you offer and the fine approach you are taking in your jobs.”

– Referral Source, 2025

” You guys are seriously some of the best to work with and I put that as a priority.”

– Referral Source, 2025

“Thank you so, so much for your incredible generosity and exceptional care you’ve shown our residents. Your caregivers are absolutely wonderful, and we deeply appreciate their hard work, kindness, and patience. I feel truly blessed to have this amazing opportunity to work with you and support our seniors in the community.”

– Walla Walla Referral Source, 2023

“Hope you are having a great weekend. I cannot thank your agency enough. It is no lie when I tell my clients who are struggling with caregivers and agencies that yours will not disappoint. I just spoke with two clients, and they are so happy with the caregivers you sent. They both struggled getting good caregivers that fit their needs and your agency took care of both of them on the first try. I cannot thank you enough for the work your staff and you have put into getting good caregivers. Please continue doing what you are doing. Thank you from the bottom of my heart.”

– Referral Source, 2023

“I am a social worker for a local hospice and the caregiver of one of our patients needed additional caregivers to relieve her. I called Family Home Care and the response was immediate and a consult was scheduled and a caregiver was assigned that same day when the family caregiver needed it. Very professional and efficient! Communication seamless!”

– Boise Referral Source, 2018

We have a positive experience with Family Resource Home Care. The staff at Family Resource are quick and liable. I am impressed by that. I would highly recommend your company to my residents and their families. Keep up the good work.”

– Seattle Referral Source, 2020